Frequently Asked Questions
Q: How do I check the status of my order?
A: We ship orders placed Monday-Friday the same day. Orders placed on Saturday or Sunday will ship Monday morning. Once you order has been shipped, you will receive a notification including a tracking number through email provided during checkout. If an order update was not received, please reach out to us at firstname.lastname@example.org and we will provide a response within 24 hours!
Q: How long does shipping take?
A: We ship all U.S. orders with 2-3 day Express shipping! International orders depend on the type of shipping method selected during checkout.
Q: Do you ship Internationally?
A: Yes! We ship worldwide.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: Is a quality guarantee provided for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We also offer a lifetime warranty on all Brain Farm Wallets.
Q: How can I get in contact with you?
A: We handle customer service through email. Send us an email at email@example.com with any questions or concern that you have.
Q: What's your return policy?
A: All returns must be processed within 10 days of your order being delivered. You must contact us before sending your item back. You will need a Return Authorization, created in our system. Please return your product to the below address within 10 days of delivery. We will receive your item, inspect it to ensure it's in the original packaging and condition, and then process your refund. Any returns without a Return Authorization will not be refunded.
1309 Coffeen Avenue Ste 1200
Sheridan, WY 82801
United States of America